Privacy Policy

Who We Are

Iceland Shuttles is operated by Þór Ferðir og Þjónusta ehf. We provide airport transfers, tours, and related customer support in Iceland.

Information We Collect

When you make a booking, contact us, or request support, we may collect:

• Your name, email address, and phone number.
• Booking details, including selected service, date, time, passenger counts, and price.
• Pickup and drop-off information, such as hotel name, address, flight number, or other travel details you provide.
• Messages you send through our contact form or by email.
• Basic technical information needed to operate and secure the website.

Payment Information

Online payments are handled by our payment provider. We do not intentionally store full card numbers on our website. We may store payment status, transaction references, and booking-related payment records so we can confirm your booking and provide customer support.

Cancellation Policy

Cancellations are only available up to 48 hours before your scheduled service. Please review your selected service, date, time, passenger count, and pickup details carefully before completing payment.

How We Use Your Information

• To process and manage bookings.
• To send booking confirmations and service-related messages.
• To respond to questions, support requests, and contact-form submissions.
• To coordinate pickups, drop-offs, and travel details.
• To maintain the security and reliability of our website and services.
• To meet legal, accounting, and tax obligations.

Legal Basis

We process personal information when it is necessary to provide a requested booking or service, when we have a legitimate interest in operating and securing our business, when we need to comply with legal obligations, or when you have given consent where consent is required.

Cookies and Similar Technologies

We use browser storage to remember your cookie choice. With your permission, optional measurement technologies help us understand how the website is used and whether visitors complete bookings.

Optional measurement is not enabled before you consent, and rejecting it does not affect the website or booking process. For information about the technologies, providers, purposes, retention periods, and how to change your choice, read our Cookie Policy.

Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including booking support, accounting, legal compliance, dispute handling, and business records.

Your Rights

Depending on applicable law, you may have the right to request access to your personal information, ask us to correct it, request deletion, object to or restrict certain processing, and request a copy of your data.

To make a privacy request, contact us using the details below.

Security

We use reasonable technical and organizational measures to protect personal information. However, no website or online service can guarantee complete security.

Contact Us

If you have questions about this Privacy Policy or how we handle personal information, contact us at bookings@icelandshuttles.com.